Returns & Replace Policy
·
FILING
A RETURN / REFUND OR REPLACEMENT REQUEST
·
PICK
UP PROCEDURE
·
REPLACEMENT
OR REFUND
A) FILING A RETURN / REFUND OR REPLACEMENT
REQUEST
·
Want to Return a
Product?
·
Want to Replace/Change
a Product?
·
What is the time frame
in which I have to file to return / replace a product?
·
How can I file a
return request and what happens afterwards?
We at Loonskart.com assert our
intentions to delight our customers by enhancing their online shopping
experience. Hence, we look forward to extend our extensive support at all times
to guarantee quality of products bought at our website and app.
1.Want
to Return a Product?
We offer a 10-day return guarantee
on all the products bought on our website. Products should be returned in the
original condition.
Returns
will be accepted under the following conditions:
·
Defective/Damaged
Product
·
Product significantly
different from the Product’s Specifications
·
Wrong Color/ Size/
Style
·
Incorrect Quantity
·
Wrong Product
Delivered
·
Part of Product is
missing
·
Non-receipt of Invoice
/ Warranty
Returns
will not be accepted under the following conditions:
·
Product is damaged due
to misuse/overuse
·
Consumable Product
·
Returned without
original packaging including, price tags, labels, original packing, freebies
and other accessories.
·
Serial Number is
tampered
·
Defective products
that are covered under Seller/Manufacturer’s warranty and reported after
10-days.
·
Damaged products
reported after 2-days.
·
Product or box is
damaged due to misuse or incidental damage because of malfunctioning of
product.
·
Product is used or
worn or altered
Categories
not eligible for Return:
·
Healthcare Products
·
Customized Products
·
Undergarments,
Lingerie, Swimsuits, etc.
2.Want to Replace a Product?
Replacement will be accepted if your
purchase is covered under buyer protection and the product is in
stock with the merchant. In case, the product is out of stock, we will issue
you a refund.
Also, if the product delivered is
not the same that you had ordered, merchant's consent is required to replace.
Please read the Product description carefully and choose the right size and
color.
Replacement
will not be accepted in the following conditions:
·
Product is damaged due
to misuse/overuse
·
Consumable Product
·
Returned without
original packaging including, price tags, labels, original packing, freebies
and other accessories.
·
Serial Number is
tampered
·
Defective products
that are covered under Seller/Manufacturer’s warranty and reported after
10-days.
·
Damaged products
reported after 2-days.
·
Product or box is
damaged due to misuse or incidental damage because of malfunctioning of
product.
·
Product is used or
worn or altered
3.
What is the time frame in which, I have to file a return / replacement request?
·
Return/Replace request
of the Product(s) to be initiated within 10 days of Delivery.
·
Return Request to be
filed with Loonskart’ Customer Support within 2 days of Delivery under
following condition:
o
Damaged Product
o
Empty Parcel
o
Missing Item
3.
How do I file a Return request and what happens afterwards?Filing a Return Request:
·
You can file a return
request at your Loonskart account. Use following steps: Sign-In -> My
Account -> Request Return.
·
Return request will be
reviewed by Loonskart.
·
If required, request
will be shared with the merchant for his/her approval.
·
After approval, pickup
of the product will be arranged through our courier partners.
·
If our reverse pickup
service is not available on your address, we will ask you to dispatch the
product.
